NTCA- The Rural Broadband Association is an telecom trade association with the goal of ensuring that rural Americans receive broadband services on par with those available to urban residents - and at reasonable cost. We believe the future of rural America is directly tied to the quality of communication services available. NTCA members deliver high-quality communications services to the most sparsely populated, highest - cost rural areas of the country.
We are looking for an entry-level Member Services Assistant to join our Member Engagement Division. This division includes conference and exhibit planning, training and education, membership, and sponshorship and the Member Services Assistant plays an integral role in supporting each of these functions.
What will you do?
Provide exceptional customer service to our members and potential members, serving as the front-line contact for NTCA
Develop relationships with members through attentive response to member request
Learn about a variety of Association functions through support for membership, meetings, sponsorship and education.
Maintain and update the membership datebase and execute conference set up and registration.
Collaborate with various departments to ensure daily operations, including Marketing, IT and Finance.
Work with a team open to new ideas and contriubute to improving process and procedure in a meaningful way.
The Member Services Assistant position offers countless opportunities to develop a broad knowledge about the work of associations and develop skills that will benefit you in your career, regardless of your path. You'll be joining a team that values working collaboratively, rewards initiative and new ideas as well as trusts that employees at all levels contribute to the success of NTCA.
Who is the idea candidate?
Some who excels in a fast-paced environment
Strong organizational skills and the ability to multi-task
Demonstrated customer service experience
Strong written and verbal communication skills
Ability to work both independently and as part of a team, and mange priorities and time wisely
Ability to travel and work occasionally on weekends when traveling
0-1 years of relevant experience
Database management experience and knowledge of Advanced MS Office preferred
Wants to improve processes
Why work for us?
NTCA offers competitive salary and excellent benefits including, health and wellness plans, Metro/parking subsidy, flexible work schedules, multiple retirement programs, and many more. We are located in a modern office within walking distance of the Ballston Metro Station.
Please send cover letter, resume and salary requirements to:
NTCA-The Rural Broadband Association
4121 Wilson Blvd, Suite 1000
Arlington, VA 22203
About NTCA- The Rural Broadband Association
NTCA–The Rural Broadband Association is the premier association representing nearly 900 independent, community-based telecommunications companies that are leading innovation in rural and small-town America. NTCA advocates on behalf of its members in the legislative and regulatory arenas, and it provides training and development; publications and industry events; and an array of employee benefit programs. In an era of exploding technology, deregulation and marketplace competition, NTCA’s members are leading the IP evolution for rural consumers, delivering technologies that make rural communities vibrant places in which to live and do business. Because of their efforts, rural America is fertile ground for innovation in economic development and commerce, education, health care, government services, security and smart energy use. Visit us at www.ntca.org.