To be considered, a cover letter and resume are required. The cover letter must be the leading page of your resume and should:
Specifically outline the reasons for your interest in the position and
Outline your particular skills and experience that directly relate to this position.
Starting salaries will vary depending upon the qualifications and experience of the selected candidate.
The Information and Technology Services (ITS) organization is seeking a motivated and creative Marketing Communications Specialist Intermediate to join its Marketing Communications team. This position reports to the Assistant Director of Communications and is part of ITS Communications.
The Marketing Communications Specialist Intermediate will support campus outreach, internal communications, and operational communications including support of targeted email and social media, as well as other ITS projects and services. They will closely collaborate with ITS teams, university communication professionals, and subject matter experts to support marketing and communications projects and initiatives across ITS. This position will also support outreach related to executive communications. Individuals in this role complete duties and responsibilities under the guidance and direction of senior personnel and management, including developing, writing, and editing original work product for online and print publications that adhere to U-M and organizational formats, style, language, and branding standards. ITS Communications team provides strategic communication planning and comprehensive services for the departments of ITS and for special initiatives sponsored by the Office of the Vice President for Information Technology and Chief Information Officer (VPIT-CIO).
WHO WE ARE
ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university wide innovations by:
Elevating the customer experience by providing proactive, laser focused customer service
Providing appropriate IT security and privacy in an open university society, while enabling innovation
Supporting data-informed decision making
Delivering intuitive research computing solutions
Building a world-class, transformational network and reliable administrative systems
In addition, we value those that proactively solve challenges, work with a sense of urgency, and seek a collaborative and inclusive work environment.
ITS’s mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. To learn more, visit: https://its.umich.edu
WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology. You seek understanding and to tackle projects and problems with your customers’ needs in mind. You anticipate problems and work proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.
You will: be self-motivated, flexible, and able to easily adapt to changing needs; have excellent interpersonal, written, and verbal communication skills; have a minimum of three (3) years of experience; and develops strategic partnerships with customers based on in-depth understanding of the customer’s objectives/business and leads customers to new ways of working using products and services.
PROJECT COMMUNICATIONS and PRODUCTION SUPPORT
Develops original work product, write and edit online and print publications for targeted emails, newsletters, press releases, brochures, presentations, websites, and social media. Reviews and edits content to ensure a consistent organizational message and image, and adhere to university and organizational formats, style, language, and logo standards
Prepares and delivers targeted emails for ITS audiences using mass email application
Plans, coordinates and executes communication and marketing efforts for small to medium projects and initiatives. Supports and/or leads project communications sub-teams for a variety of projects and initiatives
Assists in determining communications strategies associated with ITS internal communications, such as News@ITS, Backstage, and ITS’s Diversity, Equity and Inclusion plan and production support efforts
Develops and coordinates communications for events such as webcasts, town hall meetings, and presentations.
Researches and develops a high-level understanding of projects and initiatives and applies knowledge and fundamental concepts, practices and procedures of public relations/communications
Proactively addresses and reports issues. Prioritizes the completion of tasks and resolution of issues to continuity of communication deliverables
Provides regular status updates to team and/or management
Provides on call/call-back communications support for system performance issues as needed
Works with communication colleagues and subject matter experts within ITS and across the university to help assure the development and execution of communications plans meets the objectives of the organization and/or customers. Builds and maintains collaborative working relationships with internal and external customers
Collaborates with team members, evaluates feedback on communications, and recommends process and content improvements
Researches best practices; evaluates and learns new tools to support marketing communication needs
DEVELOPMENT OF SELF AND OTHERS
Contributes, participates, and shares information and ideas with team
Develops and maintain positive and cooperative relationships, inside and outside of workgroup, interacting in a friendly, open, and honest manner
Demonstrates skill development by actively participating in growth opportunities for continuous development and improvement and applying new skills/knowledge to the job
Demonstrates effective communication skills when providing training and mentoring to less-experienced staff, resulting in staff and teams using and implementing the latest policies, procedures and best practices to accomplish tasks
Bachelor’s degree in a related field and/or equivalent combination of education, certification and experience
Minimum of three (3) years of demonstrated experience in a directly-related role requiring confidentiality, timeliness, customer service, organization, prioritization, problem solving, and working independently to successfully market and communicate organizational needs
Demonstrated knowledge of fundamental concepts, practices, and procedures of public relations/communications and online communications
Demonstrated ability to communicate clearly, correctly, knowledgeably, and effectively both verbally and in writing
Strong attention to detail and editing skills. Experience with reviewing and providing feedback on communication work products of others
Demonstrated ability to and enthusiasm for learning new hardware and software applications to adapt to evolving trends in IT and public relations, marketing, and communication
Excellent time management skills with the ability to follow through on commitments and complete multiple tasks within established and changing deadlines
Understanding of HTML and basic website development
Demonstrated ability to work both independently and collaboratively as part of a team
Proficient with a mass email application, Microsoft Office Suite and/or Google applications, particularly word processing, spreadsheets, and presentation tool
Demonstrated proficiency in the use of at least two social media channels, and familiarity with trends in social media marketing
Demonstrates awareness of the diversity of constituency groups and their roles and purposes and issues
Demonstrated ability to develop and maintain positive and cooperative relationships, inside and outside of work group, interacting in a friendly, open, honest, and accepting manner. Maintains agreed upon levels of confidentiality
Demonstrated ability to use formal/informal networks to accomplish tasks and objectives, developing and maintaining smooth, cooperative working relationships
Develops strategic partnerships with customers based on in-depth understanding of the customer’s objectives/business and leads customers to new ways of working using products and services
Demonstrated effective creative problem solving and flexibility when collaborating with customers, team members support teams, external vendors, and technical organizations to understand, advocate for, evaluate, and support enhancements, resulting in plans and services that leverage the capabilities of existing technology and meet customer and organizational expectations
Demonstrated effective verbal communication skills including strong interpersonal skills with an ability to work effectively through all levels of management and matrix organizations
Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service.
Excellent organizational, analytical and independent problem-solving skills
Ability to influence others in the building and maintaining consensual approach with a wide array of diverse business interests
Experience working in a higher education culture and structure
Understanding of and experience with information technology
Experience with data collection and assessment via web metrics, surveys, or other applications
Experience with Wordpress and Drupal web functionality and content management
Experience with event planning and coordination
Experience with video production
Extensive experience with a variety of social media channels and writing techniques within a marketing context
Experience working with graphic artists, photographers, and printers
Information and Technology Services is excited to be filling 40-plus positions this fall to support the missions of the university through the innovative and appropriate use of technology. We have been strategic in our hiring over the last two years in order to fund and invest in our future with these key positions. As a valued team member, you will help create and run the technology that powers the University of Michigan – supporting the students, faculty, and staff who are helping to improve the world!
*Note: Candidates who are selected for interviews will be asked to bring a portfolio of work to include writing, collateral samples, copies of communication approaches and plans you have written.
Physical Demands / Work Environment
Normal amount of sitting, average mobility to move around an office environment; able to conduct normal amount of work at a computer; travel to various locations on and off campus. Punctual, regular, and consistent attendance is required. May require on-call availability and may require working during non-business hours and on weekends.
Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance. Learn more at https://hr.umich.edu/benefits-wellness
The University of Michigan is ranked the No. 3 public university in the 2020 U.S. News & World Report’s annual report of the nation’s best undergraduate colleges and universities.
The University of Michigan is ranked No. 6 on Kiplinger’s list of Best Values in Public Colleges, again making U-M one of the nation’s best values in higher education for in-state students. The ranking highlights colleges and universities that combine outstanding education with economic value.
For the third straight year, the University of Michigan maintained its position as the 15th top university in the world, according to the Times Higher Education World Reputation Rankings.
The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2019-20 and ranked 21st among all institutions on the list, moving down one spot from last year in the ranking released Tuesday, 06/18/2019.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 177429
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.